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Frequently Asked Questions
What does S.E.E.R. stand for?S.E.E.R. is the abbreviation for Seasonal Energy Efficiency Rating. This is the system used to rate the efficiency of air conditioning and heat pump condensing units. The S.E.E.R. system of rating assigns a number to correspond with the efficiency level of the unit. The standard efficient unit is rated at 10 S.E.E.R. The next "step up" in the efficiency rating system would be a 12 S.E.E.R. unit. This system was developed by the federal government in cooperation with manufacturers to aid in energy conservation. To learn more on the benefits of installing a high efficiency unit in your home click here to have one of our comfort consultants contact you, or simply call 930-0000. Back to TopWhat does A.F.U.E. stand for?A.F.U.E. is the abbreviation for Annual Fuel Utilization Efficiency. This is the rating system used to rate the efficiency of gas furnaces. The AFUE rating of a gas furnace reflects the efficiency in which the furnace converts fuel to energy. The AFUE rating system uses a percentage figure. The standard efficient gas furnace is rated at 80%. This basically means that 80% of the fuel is used to heat your house while the remaining 20 % escapes up the chimney or flue. A higher efficiency rating would be 90%. (having only a 10% energy loss). To learn more on the benefits of installing a high efficiency unit in your home click here to have one of our comfort consultants contact you, or simply call 930-0000. Back to TopWhat is Puron refrigerantPuron refrigerant
replaces R-22 with proven efficiency and comfort. R-22 will slowly cease
to be produced. The advent of Puron was brought on by the environmental
concerns and the effect of R-22 on our environment. Refrigerant
and HVAC equipment manufactures collaborated to produce a refrigerant
that was environmentally friendly. The result was Puron
refrigerant. Very soon, you will be faced with a decision about your
comfort. As the costs associated R-22 rise and supplies of the
refrigerant are reduced, you will need to either continue servicing your
current systems, or you can improve your home's comfort and energy
efficiency with a unit using the environmentally sound Puron
refrigerant. What is a Heat Pump?A Heat Pump is a form of heat that utilizes your outdoor air conditioning unit coupled with an indoor fan section as a source of heat. The outdoor portion operates like a standard air conditioning unit in cool mode. Refrigerant is evaporated in the indoor coil located at the indoor air handling unit, sub-cooling the coil. As the air moves across the evaporator coil it is cooled and moisture is removed. It is during the heat mode that the heat pump is unique. A heat pump is equipped with a reversing valve at the outdoor unit that reverses the flow of refrigerant. The indoor coil is now used to condense the refrigerant causing the temperature of the coil to rise producing heat. The air is then moved across the coil, just as it is in the cooling mode to now be heated rather then cooled. A heat pump is powered by electricity. Heat pumps are widely used in this area as an alternative to gas and oil heating. Back to TopIf I need service, what will it cost?Our labor rate is $75 per hour. There is no hidden fee or diagnosis charge. We can typically diagnose and fix many problems with-in the first hour. We provide pricing before any major repair. You can place a service call by calling 930-0000 or click here to place a call on-line. Back to TopDo you guarantee your work?Tommy Garner Air Conditioning and Heating stands behind all work it completes. Our standard guarantee for new equipment is 1 year for parts and labor. We offer extended warranties for new equipment as well, covering parts and labor expenses for any repair that is a result of equipment malfunction for up to ten years. Should I repair or replace my old system?Making the decision to either repair your old heating and cooling system or replace it with a new system is not easy. Understanding that each situation is different, we encourage homeowners to consider several criteria before making the decision.
These are just rough guidelines to aid you in your decision to repair or replace your existing system. When the time comes to replace your system we can provide the information you will need to make an informative choice. Back to TopHow do I get pricing to replace my system?We provide no cost surveys to replace your existing system. Our comfort consultants can meet with you at your convenience. Simply call 930-0000 to schedule a time, or click here to have one of our comfort consultants contact you. Back to TopHave a question that is not shown here?Please use the form below to submit your questions.
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12535 Warwick Blvd. Newport News, VA 23606 Phone (757) 930-0000 Fax (757) 930-HEAT (4328)
Here are some of the benefits and features that may help in your decision to choose Tommy Garner Air Conditioning as your service contractor:
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